Customer Care



CUSTOMER CARE

Our company

PlayfulSplash is a decorative and fine art retailer known for its playful products that cheer up living spaces. Our products give room interior a modern and intriguing appearance. Our rich selection attracts art enthusiasts and interior designers who are looking for vibrant decors with unique designs. These items are created by very talented artists from regions of the world where these appealing treasures may not get the international exposure they rightfully deserve. At PlayfulSplash, our goal is to address the unique home interior styling needs of our customers with these hidden treasures.

Our Products

Our products are completely handmade with a striking attention to details and quality. Each item is playful, creative but most importantly original. Since there is no mass production machinery involved, each product receives an individual touch that gives it a unique charm. We establish direct relations with the artists to acquire the art because we value authenticity.

Orders & Payment

Ordering from PlayfulSplash is safe and convenient. All orders can be placed directly on our website through a very simple yet rich shopping experience. During the ordering and payment process the safety of your financial information is of great concern to us. To process your payment, we use reputable financial companies that provide security safeguards to ensure that your personal data is safe and protected during the transaction and beyond. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your shipping address email and phone number,

What currency is used to display the prices of the items on the website?
All of our product prices are listed in US dollars.

What form of payments can I use?
We accept all major credit cards and Paypal as form of payments.

Is it safe to use my credit card on the website?
Yes. When handling financial information, our website uses "Secure Sockets Layer," an encrypted protocol that protects confidential user information. Also, as safety measure we do not store your financial information on our website. We make use of reputable financial companies to handle your information.

Will I be charged sales tax?
Our store is required by law to charge applicable sales tax for orders shipped to Illinois State only. Recipients of orders shipped to other states or regions are responsible for complying with state and local tax laws.

Do I need to create an account to place an order?
No, an account is not required to complete a transaction on the website. However registering with us does allow you to checkout faster, view and track order status and sign up for our newsletter to stay informed on our new arrivals, sales and promotions.

Can I track my order?
Yes. All customers receive a shipping confirmation email once their order is ships which includes a UPS tracking number. You can use that number to track your package on the carrier's website: UPS TRACKING

Shipping & Handling

Getting your order to you safely and promptly is of utmost importance to us. The order fulfillment process involves careful packaging to protect the item during its travel to its shipping destination. All orders are shipped approximately within 1 business day after your order is placed. We require that your order be signed for upon receipt. It is very important you inspect the purchase upon arrival for damages; although we take extra care to ship your item to you safely we understand that accidents do happen. We currently only ship orders to the United States and use UPS as our carrier.

Where can I ship my order?
Your order can be shipped anywhere within the United States and Canada.

How long will my order take to arrive?
Orders that are in stocked are dispatched 1 business day from the time the order was placed. We offer 3 delivery options: Standard: 5-7 days, Express: 3-5 days, Overnight: 1-2 days.

How much do I pay for delivery service?
Our shipping fee varies based on the delivery option selected during checkout.

What shipping carrier do you use?
We ship all orders via UPS. We do not use any other shipping carrier.

Changes & Cancellations

It is possible to cancel or modify your order as long as the item has not left our premises for shipping. Items that are already in route can no longer be cancelled or modified.

How do I change or cancel an order?
To cancel your order contact us as soon as possible.

Returns & Refunds

We take great pride in the quality of our products. If for any reason you are not happy with your purchase, the items can be returned within 15 days of receiving the order for a full refund of the items’ price. However, the items being returned must be in their original condition otherwise we will be unable to accept and refund the item. Also note that the delivery fees are non-refundable.

How do I return an item?
To initiate the return of an item, you first need to contact customer service. If the return of the item for a refund is approved, we will email you a return shipping label. You will need to place the item back in the original packaging or a sturdy box to ship it back to us. Be sure to place padding such as packing bubble or newspaper in the box to protect the item. You are required to pay for the shipping cost of the returned item.

How will I receive my refund?
The refund will be received via the original payment method used to buy the item.

When will I receive my refund?
The refund will be issued once we receive and process your return. Please allow up to 7 days for processing.

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